FREQUENTLY ASKED QUESTIONS

How To Register For An Online Design Project?

Registration for a design project is done through our whatsapp contact line or with the packages of your choice that you will receive directly from our Shopier store. If you want to get service from outside Turkey, you can safely buy from our Fiverr and Upwork sales accounts.

Do I Need a Down Payment to Enroll in a Design Project?

For our Online Consulting Session and Online Design Packages, you must first make a purchase. Then your process is automatically started. Your project is started.

Prepayment is not currently required for registration to our Full Project, Express Project, Plan Project services. Simply leave your details and the necessary information about your property and we will add you to the Project Request Queue. You will then be contacted for a preliminary consultation meeting. You will be informed in detail about the payment tariffs of the services.

What Is The Difference Between Online Design Packages And Project Design Services?

Online Design Packages, who want to make changes in their spaces and want to get support from an expert in this regard. Need plan layout, 3d visualization and material lists in certain areas. It is suitable for our customers who will carry out the application process with their own master or facilities, who will make non-structural changes on the existing space. Maximum required documents are provided. Priced on room basis.

Online Projecting Services are drawing sets that include projects for the technical and structural parts of the space as needed. It consists of complete Interior Architecture Application Projects. Includes all technical details and application schemes. Priced on M2 basis.

I Had Another Company Draw a Design Project. Can I Get Supervision From You?

We do not provide supervision, site visit and implementation services for projects developed by other designers. In order to receive these services, the project design service must be done by us.

When Is The First Meeting With Designers?

The first meeting for Online Design packages is scheduled online after we receive the client information form for Online Design packages. The first meeting is very important, because it is then that we understand whether it will be comfortable for both you and us to work together, and at the same time we clarify all the nuances of the working process and answer your questions. The first meeting with us is scheduled after we receive the client information form that we send you for Online Project Services. The first meeting takes place online or face-to-face in Ankara.

I Am In Another Country/City, I Want To Get Interior Architecture Services, Is It Possible?

You can benefit from our Online Design Packages and Projecting Services (Full Project, Express Project, Plan Project) wherever you are in the world. With online communication in English and conference communication in Turkish, our Online Consulting sessions are held as online conferences only in Turkish. It can also be done in written English upon your request. Application Services are only valid for Ankara province and its surroundings. For locations outside of Ankara/ Turkey, please contact us by clicking here.

Which Payment Methods Can I Use?

You can make your payment securely by credit or debit card or wire transfer.

What is the Expiration Date of Online Design Packages and Online Consulting Sessions?

When you purchase one of the Online Design Packages and Online Consulting sessions, this package is valid for 3 months. During this period, you can start your process by contacting our whatsap line.

What Can I Do If I Did Not Attend the Appointment Time in Online Counseling Packages or Arrived Late?

You can reschedule your appointments one time up to 2 working days before the appointment day. Second changes are not accepted. If there are less than 2 working days left until the appointment time, unfortunately, no changes can be made. If you are late for your session or appointment, the time will run and you will be able to use the remaining time. No additional time will be added.

Can I Transfer the Architectural Design Package and Online Consultancy Service?

If the process has not started; You can transfer it to anyone you wish without filling out the consultant information form we send you after your order.

If the process has already started; Since the project you receive in the architectural services group will be specific to that space / spaces, if the process has started and preliminary work has been done, it cannot be transferred to a different space. The places where preliminary work has been done can be transferred to different people provided that they continue in the same place. In order to transfer, it is enough to share the information of the person who will use your order (name, surname, e-mail address and phone number) from our Whatspp line. In case of transfer, the new user will be deemed to have accepted our order rules and sales contract. Note: In all processes, a single responsible person designated by the customer is informed. The same information is not communicated to more than one person separately.

How Can I Reach Customer Service? What Are Your Working Hours?

You can reach our customer service via our Whatsapp line between 10.00-17.00 on weekdays.

How can I cancel the Architectural Services I have purchased?

In the Online Design Packages group, there is no right to cancel after 48 hours from the moment the order is created and/or after the consultant information form is filled out and sent to us. You can cancel within the first 48 hours from our whatsapp line.

How can I cancel an online counseling session?

For all counseling session orders, you can cancel within 24 hours from the moment you create the order.

How long will my refund be credited to my account?

Your return process is initiated 2 business days after your request and finalized within 7 business days. The result of the return process is sent to the buyer via e-mail. After your return is approved by us, the reflection of the fee to you varies depending on the procedure of your bank.

I Received Online Project Design Service From You And We Are In The Application Phase, How Can We Get Support From You?

If you receive your online project design service from us, there are various options for the application phase.

  • Turnkey Application
  • Designer Controller
  • Designer Visit

You can contact us by clicking here for details.